Privacy Policy

Registered Entity: Flipspaces Technology Labs Pvt. Ltd.

Registered Office: 801 & 802, Eureka Towers, Mindspace, Malad West, Mumbai, Maharashtra 400064, India

General Contact: contact@flipspaces.com

Data Protection & Privacy Contact (Grievance Officer – India):

Name: Ritesh Ranjan

Email: ritesh.ranjan@flipspaces.com

Response Timeframe: Within 30 days

This policy applies to:

• Website visitors
• Prospective clients and business enquiries
• Users of Flipspaces digital platforms (including VizWorld)
• Individuals interacting with our marketing communications

We collect only the data necessary to deliver our services and improve user experience.

a) Information You Provide Directly

• Full name
• Work email address
• Phone number
• Company name
• City, state, and country
• Project details (including type and carpet area)
• Messages or requirements voluntarily submitted

b) Information Collected Automatically

• IP address and approximate location
• Browser type, device, and operating system
• Pages visited, time spent, referral source
• Interaction data (via cookies and analytics tools)

c) Information from Third Parties

We may receive limited data from:

• Analytics providers
• Marketing platforms
• CRM tools

Depending on your location, we process your data based on:

• Consent: When you submit forms, subscribe, or accept cookies
• Legitimate Business Interests: To respond to enquiries, improve services, and maintain operations
• Legal Obligations: Where required by applicable law

You may withdraw your consent at any time.

We use your data for:

• Project Enquiries & Consultations – To respond to requests, schedule discussions, and follow up
• Service Delivery – To assess requirements and connect you with relevant teams
• Marketing Communications – To share updates, case studies, insights, and event invites (opt-out available)
• Website & Platform Improvement – To analyze usage and enhance user experience
• Legal & Compliance – To meet regulatory obligations and lawful requests

We do not engage in automated decision-making or profiling.

We use cookies and similar technologies for functionality, analytics, and marketing.

Types of Cookies Used

• Essential Cookies: Enable core website functionality
• Analytics Cookies (e.g., Google Analytics): Understand usage and performance
• Marketing Cookies (e.g., Meta Pixel): Campaign measurement and attribution
• CRM Tools (e.g., HubSpot): Lead tracking and engagement

Consent & Control

• Non-essential cookies are deployed only after your consent (via cookie banner)
• You can manage or withdraw consent at any time
• You may also disable cookies through your browser settings

For more details, please refer to our Cookie Policy (recommended to create & link)

We do not sell personal data.

We may share data in the following cases:

• Within Flipspaces Across teams in India, USA, and UAE for service coordination
• With Service Providers Trusted vendors (cloud hosting, CRM, email platforms) under strict contractual obligations and data processing agreements
• Legal Requirements To comply with laws, regulations, or lawful authority requests
• Business Transfers In case of merger, acquisition, or restructuring

As a global company, your data may be transferred and processed in India, the United States, or the UAE.

We ensure appropriate safeguards, including:

• Contractual data protection clauses (including Standard Contractual Clauses where applicable)
• Vendor due diligence and compliance checks

By submitting your data, you consent to such transfers.

We retain personal data only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Ongoing business relationships
• Legal and regulatory compliance

After this period, data is securely deleted or anonymized.

We implement robust technical and organizational measures, including:

• Encryption in transit (SSL/TLS) and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Vendor risk assessments and contractual safeguards

While we follow industry best practices, no system can guarantee absolute security.

In the event of a data breach:

• We will take immediate containment and remediation measures
• Access controls and authentication mechanisms
• Notify relevant authorities (including India’s Data Protection Board, where applicable)
• Inform affected users where required by law

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (subject to legal requirements)
• Withdraw consent at any time
• Object to certain processing activities

To exercise your rights, contact: contact@flipspaces.com
We will respond within 30 days

You may also unsubscribe from marketing communications via email links.

Flipspaces complies with:

• Information Technology Act, 2000
• SPDI Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDPA), as applicable

We process personal data:

• Only for lawful purposes
• With consent where required
• With appropriate security safeguards

For global users, we align our practices with:

• GDPR (European Union) principles of data protection
• CCPA/CPRA (California, USA), where applicable

Users from these jurisdictions may exercise additional rights under local laws.

Our services are intended for business professionals

We do not knowingly collect personal data from individuals under 18 years of age.

Our website may contain links to third-party platforms

We are not responsible for their privacy practices and recommend reviewing their policies independently.

We may update this policy periodically.

The “Last Updated” date reflects the latest revision. Continued use of our services constitutes acceptance of the updated policy.

For any questions or concerns:

801 & 802, Eureka Towers, Mindspace,
Malad West, Mumbai, Maharashtra 400064, India

Email: contact@flipspaces.com
Phone (India): +91 7304503777
Phone (USA): +1 646 982 0586
Phone (UAE): +971 503011126